Guest Comments

Booking Conditions

Please kindly read our terms and conditions carefully:

- On booking online or signing our booking form when making reservation over the phone, fax or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.  By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes:

1. Reservation:

- Reservation request must be sent in writing by fax or email with all necessary details.

- Reservations will not be considered as confirmed until the booking confirmation in writing from the Hotel and the payment terms are fulfilled.In case no prior reservations are made, regular public rates shall apply.

- Telephone availability checks are not considered as a commitment for the reservation. The Hotel is not required to provide verbal confirmation of availability.

The contact address and telephone / facsimile are as bellow: Seastars Hotel Hai Phong

Head Office: No 1/3A, Le Hong Phong Street, Ngo Quyen district, Hai Phong City

Official Web: http://www.seastarshotel.vn

Central Mail: seastarshotel@seastarshotel.com

Office Tel: +84.31.3556988 * Fax +84.31.3556888

2. Confirmation:

Upon receipt of your request, Seastars Hotel’s team will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgment.

3. Hotel Voucher:

Hotel Vouchers will be issued to you after we receive your final confirmation.

4. Warranty:

In some cases, to hold your reservation, Our hotel will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill the form with all required details and return to us by fax or email.

5. Deposit:

A deposit of minimum 25% (depend on each booking) will be requested to guarantee all reservations. This deposit can be made by Bank Transfer to our company's account advised below. And the rest of the amount can be paid upon arrival in Hai Phong or Our Hotel Adress offices in by your CASH or credit cards: Visa, Master, American Express....

6. Payment:

Payment can be made by Bank Transfer payable to our Bank Account, and all banking service charges will be borne (bear) by the payee.

Name of Beneficiary : Gia Minh Investment and Tourism Join Stock Company

Name of Beneficiary's Bank : VietcomBank Hanoi (BANK FOR FOREIGN TRADE OF VIETNAM - HAI PHONG  BRANCH)

Address of Beneficiary's Bank : 10 Hoang Dieu Street., Hong Bang Dist., Hai Phong, Vietnam

Beneficiary's Account No: 0031.000.156.577

7. Cancellation: 

- Free charge if cancel over 3 days before arrival date.

- Charge 100% the 1st night if cancel within 3 days to arrival date

- Full charge and not refund if change any thing on arrival date or no show

8. Refunds:

  Refunds and their method will be affected as agreed between you and SEASTARS HOTEL for unused services, and timely cancellations. Again, we will not charge you any amount for our work, however bank fees, if applicable, will be for your account.

For further more detail of payment, please direct contact at: seastarshotel@seastarshotel.com